About Us
“No Wrong Door”
Model
Wherever a young person or family asks for help, they enter the same coordinated system — warm handoffs, shared information, and clear next steps.
-
Families tell their story
Once
Shared intake
-
Handoff quality
Live
Warm introductions
-
Access window
Fast
Days, not months
-
Care fit
Cultural
Language & identity
About Us
Plain Language Summary
No matter where a young person or family asks for help, they get into the right care. Every entry point connects to the same coordinated system, with warm hand-offs, shared information, and clear next steps.
“No Wrong Door” — Core Principles
Six simple promises that make the system connected, fast, and respectful.
-
Many doors in. One connected system.
-
Any helper can start the process and make a warm handoff.
-
Families tell their story once — no repeated paperwork.
-
Navigation supports follow-through until help is in place.
-
Services reflect culture, language, ability, and local context.
-
Data is shared responsibly to guide decisions and protect privacy.
About Us
Where the doors are
About Us
How it works
-
1
Entry and listening
A family reaches out at any door. Staff listen, identify needs, and start a simple shared intake.
-
2
Consent and privacy
Families choose what to share. Consent is recorded once and travels with the case.
-
3
Triage and match
A common decision tool sets urgency and level of care. Cultural and language needs are recorded.
-
4
Warm handoff
The first helper introduces the family to a navigator or provider and confirms an appointment.
-
5
Navigation and follow up
A navigator tracks progress, solves barriers like transportation or child care, and closes the loop with the original door.
-
6
Care coordination and improvement
Teams coordinate across settings. Plans step up or down as needs change. Families share feedback that guides system fixes.
A counselor notices a student withdrawing. With consent, the counselor completes the short intake, calls the navigator with the family, and secures an appointment this week.
A pediatrician screens a toddler for developmental delay. The clinic care coordinator starts the referral during the visit and books parent coaching and early supports.
A youth calls 988 after a panic attack. Responders de-escalate, send a mobile team if needed, and make the warm handoff to outpatient therapy with a follow-up text the next day.
About Us
Equity by design
Services available in the languages families speak at home
Options for in-person, home-based, school-based, and telehealth visits
Flexible scheduling, transportation help, and child care support
Youth and family voice in design, hiring, training, and evaluation
Roles and responsibilities
Any door staff
Identify needs, secure consent, start the referral, and make a warm handoff.
Navigators
Solve access barriers and track progress until services start.
Providers
Deliver care and update status in plain language.
Regional leads
Monitor access, address bottlenecks, and support quality.
State partners and funders
Align policy, contracts, measures, and data standards.
About Us
What we will measure
Measures, privacy, and the implementation roadmap
What we’ll track, how we safeguard data, and how we’ll roll this out statewide.
Key measures
| Measure | Goal | Notes |
|---|---|---|
| Time from first contact to scheduled first appointment | Days | Target set regionally and tracked monthly |
| Percentage of warm handoffs completed | High | Audited through navigator logs |
| Percentage connected to culturally matched care | Increase | Based on language and identity preferences |
| Retention through the first three visits | Increase | Tracked by provider and navigator systems |
| Equity gap closures across race, language, disability, and region | Close gaps | Published in public dashboards |
Privacy & safeguards
Consent is clear, simple, and revocable. Only the minimum necessary information is shared. Data is encrypted in transit and at rest. Families can see who accessed their record and why.
Implementation roadmap
Design & readiness
Map doors, workflows, and gaps. Share tools and training.
Pilot & learn
Start with a focused set of doors in each region and collect feedback.
Scale statewide
Add doors, deepen cultural partnerships, and standardize what works.
Sustain & improve
Tie funding to access, equity, and outcomes. Publish public dashboards.
